Terms and Conditions

General Terms

Tickets are sold by Albany Theatre Trust, Registered Charity Number 1151595, at Albany Road, Coventry CV5 6JQ on behalf of producers, promoters and event organisers. By purchasing a ticket by telephone, over the counter, via the website, or via an agency, you are agreeing to these terms and conditions of sale.

We reserve the right to make alterations to the advertised programme or casting where unavoidable and refuse admission. Latecomers may be required to wait for a suitable break or interval in the performance before being admitted to the auditorium.

Cameras, camcorders and other types of recording equipment are not permitted in the auditorium unless otherwise stated.

Ticket Sales

Tickets are offered for sale subject to availability. All ticket prices quoted by Albany Theatre Trust in print and online are subject to change at any time. We reserve the right to make additional targeted special ticket offers in addition to those published in brochures or on websites from time to time, and to withdraw them at any time.

When booking via box office (phone or over the counter) a 50p charge will be added to each ticket as an admin fee. There is also a 50p charge to have your ticket printed for collection from the box office.

Tickets are sold for use by the buyer only (and his or her party) and are not for resale for commercial gain by the holder. Albany Theatre Trust reserve the right to cancel tickets and refuse entry where this condition is breached.

The auditorium slopes steeply down towards the stage. Therefore, in the interest of health and safety, wheelchair designated spaces are reserved at the rear of the auditorium only.

Discounted Tickets

Discounted tickets may be available for selected shows, assuming the buyer meets the following criteria:

  • A Lap Ticket is for a baby (0-2), with the intention of being sat on the lap of an adult in the same party. These tickets are made available for any event suitable for all ages.
  • A Child Ticket counts as anyone under the age of 16 (3-15)
  • An Adult Ticket is suitable for anyone aged 16-64
  • An OAP Ticket is available to anyone aged 65+
  • Companion tickets are available for free on a one-to-one basis with anyone with a disability requiring a carer to be present, including wheelchairs.

Discounted Tickets may be combined with other offers subject to the terms and conditions of those offers.

Ticket refunds

Tickets cannot be cancelled and are non-refundable.

If, for any reason, the Albany Theatre Trust cancels a specific performance we will offer to exchange tickets for an alternative performance of the same or higher seat value and subject to availability or to offer a full refund of the ticket value. No administration charge will apply in these circumstances.

If, for any reason, an entire run of a show is cancelled, a full refund will be offered to all ticket holders. No administration charges will be applied in these circumstances.

If there is a material change to the content or cast of a show, a full or partial refund may be offered at the discretion of the event promoter. A ‘material’ change is a change which, in the promoter’s reasonable opinion, makes the event materially different to the event that purchasers of the ticket, taken generally, could reasonably expect. The use of understudies in a theatre performance shall not be a material change.

Generally, no ticket price will be refunded when more than half the performance has taken place, or if the interval has been reached.

Ticket exchanges

If you are unable to attend a performance for which you have purchased tickets, the Albany Theatre Trust may, at their own discretion, offer a ticket exchange.

Exchanges can ONLY be made for performances of the same production, subject to an administration fee of £1.00 per ticket.

We are unable to exchange tickets for alternative shows.

All ticket exchanges are subject to availability of seats.

Under these circumstances, exchanges may be made for seats of a higher value subject to payment of the difference. Exchanges may also be made to seats of a lower value, however should you choose this option, no refund of the difference between the ticket value and the price of the replacement seat will be made.

These terms and conditions do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice or the Department for Business Innovation and Skills

Policy date 10/01/2014. Updated 16/03/2020.

 

The data we will gather about you during transactions and when using this website

You may need to provide information about yourself when making ticket purchases, or if you submit and enquiry form or register to receive regular newsletters about what is happening at the Theatre. Information about what personal data we will request, what we do with it and what your rights are can be found within our Privacy Notice.

When ever you visit this website, we may also gather anonymised data about your visit to help us develop our services to provide a better experience for you – this data is gathered by our use of ‘cookies’. Further information on what cookies we use and how they are used can be found within our Cookie Notice.

What's On?

Special Kinda Madness
The Smiths Tribute Band
Divorced, Beheaded, Died: An Audience with King Henry XIII
Giovanni - This is Me
Strictly Sherlock
So You Think You Know About Dinosaurs?
William Bishop Gig
Wilderland Film Festival
WANTED
Cloudbusting - The Music of Kate Bush
Barnum
Patti Boulaye - Aretha and Me
The Strange Case of Dr Jekyll and Mr Hyde
The Turville Militant Pacifists
Sing It Coventry
NDFA National Drama Festival 2021
Goldilocks and the Three Bears
Pulp Friction
Bernie Marsden - Whitesnake
Girls Just Wanna Have Fun
Queens Greatest Hits Performed By The Bohemians
Vincent Simone - Tango Passions
Karl Loxley- Classical Voices
Emily Atack Has Left The Group
By the Waters of Liverpool
Not: Lady Chatterley's Lover
Clinton Baptiste Goes Stratospheric!
Macbeth
That'll Be The Day - 35th Anniversary
Legends of Swing with Down for the Count Swing Orchestra
The Mersey Beatles 2021
ACDC Experience
80s Live
Neil Jones - Gingerland
Jive Talkin'
Big Girls Don't Cry
Rapunzel

Latest News

Please see here for any updates regarding building closure, event cancellations, postponed shows, and what to do next.
Whilst many public performances have been postponed due to the pandemic, we want to keep our venue flourishing and endeavour to become a new home to many of Coventry's community and social groups.
Immerse yourself in a virtual theatre performance, see everything around you from floor to ceiling. Get the equipment (all you will need to provide is a smartphone) and you're ready.
The team at The Albany Theatre in Coventry is elated to have received the news today (12/10/2020) that they have secured a £250k grant from the Government’s £1.57 billion Culture Recovery Fund. Without the funding, The Albany would have been forced to close at the end of the week, but thanks to the hard work and dedication of all at the theatre, they can now look forward with confidence.
The Albany is pleased to announce that Zarah Sultana, Coventry South’s new MP, has joined the Board of the Charitable Trust that manages Coventry’s Albany Theatre and Studio on behalf of the community.
"We are ready to respond with creativity and enthusiasm as soon as we know it is safe to re-open... Rest assured, as soon as we have any news about The Albany we will let you know, we are ready to play our part in the re-emergence of live theatre."

More Information

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