Please visit this page for up-to-date information regarding our COVID-19 policies and guidelines.
The Albany Theatre will reopen its doors to the public on Sunday 30 May for the first live performance back after its temporary closure due to COVID-19.
All safety guidelines are in place until at least 21st June 2021. See below to view the guidelines that we expect all visitors to adhere to.
Also detailed below is the updated information regarding Test and Trace. As of April 2021, we are now obligated by law to collect and keep a record of staff, customers and visitors who visit our premises for the purpose of contact tracing. To read more on this, please see below.
All bookers will be contacted via email before an event to ensure everyone is made aware of our guidelines. However, if you have any questions please get in touch at [email protected]
We ask all visitors to the theatre to adhere to these guidelines in order to maintain a safe environment for all.
- Capacity is limited throughout the venue giving ample space for correct social distancing.
- Face masks must be worn at all times including when seated in the auditorium.
- One-way systems are in place to reduce the amount of people in the same spaces.
- Hand sanitising stations are available throughout the venue and upon arrival.
- Contactless payment is encouraged at our box office, bar and kiosk.
- Extra and deep cleaning schedules are in place.
- If you or a member of your party are feeling unwell, please do not attend (a credit note for the unused ticket can be offered).
- Each individual attendee over the age of 16 will be required by law to sign in using the QR code with the NHS Test and Trace app, or where this is not possible, to manually sign in with the help from a member of staff. This must only be done upon arrival.
- Drinks and snacks will not be permitted inside the auditorium at this current time.
- It is important that we please ask all audience members to enter the theatre via our main entrance on Albany Road only.
Recording customer details: how we use your information
To support NHS Test and Trace (which is part of the Department for Health and Social Care) in England, we have been mandated by law to collect and keep a limited record of staff, customers and visitors who come onto our premises for the purpose of contact tracing.
By maintaining records of staff, customers and visitors, and sharing these with NHS Test and Trace where requested, we can help to identify people who may have been exposed to the coronavirus.
As a visitor of The Albany Theatre, you will be asked to provide some basic information and contact details. The following information will be collected:
· the names of all attendees in your booking party
· a contact phone number for each attendee in your booking party
· date of visit, arrival time and departure time
We will ask all attendees to sign in on arrival to the venue either using our QR code with the NHS app, or by writing their details on a slip of paper provided by a member of staff and depositing them into our secure post box.
We as the data controllers for the collection of your personal data, will be responsible for compliance with data protection legislation for the period of time we hold the information. When that information is requested by the NHS Test and Trace service, the service would at this point be responsible for compliance with data protection legislation for that period of time.
The NHS Test and Trace service as part of safeguarding your personal data, has in place technical, organisational and administrative security measures to protect your personal information that it receives from the venue/establishment, that it holds from loss, misuse, and unauthorised access, disclosure, alteration and destruction.
In addition, if you only interact with one member of staff during your visit, the name of the assigned staff member will be recorded alongside your information.
NHS Test and Trace have asked us to retain this information for 21 days from the date of your visit, to enable contact tracing to be carried out by NHS Test and Trace during that period. We will only share information with NHS Test and Trace if it is specifically requested by them.
For example, if another customer at the venue reported symptoms and subsequently tested positive, NHS Test and Trace can request the log of customer details for a particular time period (for example, this may be all customers who visited on a particular day or time-band, or over a 2-day period).
Under government guidance, the information we collect may include information which we would not ordinarily collect from you and which we therefore collect only for the purpose of contact tracing. Information of this type will not be used for other purposes, and NHS Test and Trace will not disclose this information to any third party unless required to do so by law (for example, as a result of receiving a court order). In addition, where the information is only collected for the purpose of contact tracing, it will be destroyed by us 21 days after the date of your visit.
The legal obligation to which we’re subject, means that we’re mandated by law, by a set of new regulations from the government, to co-operate with the NHS Test and Trace service, in order to help maintain a safe operating environment and to help fight any local outbreak of corona virus.
By law, you have a number of rights as a data subject, such as the right to be informed, the right to access information held about you and the right to rectification of any inaccurate data that we hold about you.
You have the right to request that we erase personal data about you that we hold (although this is not an absolute right).
You have the right to request that we restrict processing of personal data about you that we hold in certain circumstances.
You have the right to object to processing of personal data about you on grounds relating to your particular situation (also again this right is not absolute).
If you are unhappy or wish to complain about how your information is used, you should contact a member of staff in the first instance to resolve your issue.
If you are still not satisfied, you can complain to the Information Commissioner’s Office. Their website address is www.ico.org.uk.
Following yesterday’s lockdown announcement, The Albany Theatre will be closed to the public throughout January and into February. Exact dates are subject to Government guidance.
All ticket holders of affected events will be contacted. We are looking to reschedule as much as possible and look forward to safely reopening when the time comes. Thank you for your support, stay safe, and keep smiling.
THE ALBANY THEATRE WILL BE CLOSED TO THE PUBLIC FROM THURSDAY 5 NOVEMBER TO WEDNESDAY 2 DECEMBER SUBJECT TO GOVERNMENT GUIDANCE.
PLEASE SEE OUR GUIDELINES FOR VISITING ABOVE – FOR MORE INFORMATION GET IN TOUCH VIA [email protected]
Posted 10/07/2020 at 10am
STRICTLY SHERLOCK (Wed 4 Nov 2020) | RESCHEDULED TO THURSDAY 8 APRIL 2020 | 7:30PM
All ticket holders have been contacted – Tickets purchased for the original staging date of this performance will be valid for the new date.
Posted 09/07/2020 at 1pm
THE DUBLIN LEGENDS (Sun 6 Sept 2020) | CANCELLED
All ticket holders have been contacted.
Posted 02/06/2020 at 1pm
THE SMITHS TRIBUTE BAND (Sat 12 Sept 2020) | RESCHEDULED TO SATURDAY 20 MARCH 2021 | 8PM
All bookers have been contacted and booking is open for the rescheduled date.
Posted 26/05/2020 at 12:40pm
KARL LOXLEY (Fri 4 Sept 2020) | POSTPONED UNTIL 2021
Date to be confirmed soon. All bookers have been contacted, please keep an eye on the website for the rescheduled date.
Posted 22/05/2020 at 11am
BERNIE MARSDEN – WHITESNAKE | RESCHEDULED TO WEDNESDAY 15 SEPTEMBER 2021 | 7:30PM
More at: albanytheatre.co.uk/whitesnake
Posted 14/05/2020 at 3pm
CURRENT RESCHEDULED SHOWS AND CANCELLED PRODUCTIONS BELOW
DBA Theatre Summer Showcase | The Dublin Legends | Kendal Mountain Festival | Kayleigh Hill Dance Academy | Patti Boulaye – Aretha & Me | Girls Just Wanna Have Fun | Ballroom Boys – Act Two | Jive Talkin’ | Bouncers | Rapunzel
Woman Like Me | Twirlywoos | Another Night at the Musicals
Posted 24/03/2020 at 16:15pm
RAPUNZEL AND THE WIZARD OF OZ EASTER PANTO CANCELLED
We’re very sad to confirm that Rapunzel (Sat 11 April) and The Wizard of Oz (Mon 20 April) have both been cancelled. We have been in touch with all bookers via email, please follow the steps for refunds/credits.
Keep smiling, the curtain will rise again soon!
Posted 24/03/2020 at 11:30pm
BOX OFFICE NOTICE
We wanted to thank all our lovely customers for their patience and support during this strange time. Our box office is usually staffed by volunteers, who are no longer able to work at the theatre. This means our small team of staff is working flat out to process enquiries and transactions.
Please do not call the box office number as we are unable to answer the phone. We will be in touch if you have tickets booked for a show that is cancelled. Keep an eye out for an email from us. Thank You!
Posted 23/03/2020 at 12:20pm
THE BEAR CANCELLED
The Bear which was scheduled for Sunday 5 April has unfortunately been cancelled. All ticket holders have been contacted and refunds/credits will be processed as soon as possible.
Posted 18/03/2020 at 18:30pm
In this difficult time, we wanted to say a huge thank you to individuals who have donated their ticket money rather than requesting a refund. We understand this isn’t an option for everyone, but we massively appreciate such kindness in this time of uncertainty for the world and the arts. All donations are gratefully received however big or small. Let’s look forward to a brighter future. ThankYou.
Upon show cancellation and credit/refund communications, please let us know if you’d prefer to donate or click here to donate now.
Posted 20/03/2020 at 2pm
All performances of THE BEAR | RAPUNZEL | THE WIZARD OF OZ | KENDAL MOUNTAIN FESTIVAL | COME WHAT MAY | LEMONS LEMONS… | BTUK SENSE & SENSIBILITY have now been cancelled.
We are in contact with the companies involved and are looking to reschedule their visits in the future. Once we have confirmed arrangements, the theatre box office will be in touch with ticket holders to action requests and queries.
Please bear with us whilst we work through these – as you can imagine, we’re a bit overwhelmed but doing our best to get through them as quickly and efficiently as possible. We’re dealing with events on show-by-show basis in date order but be assured that we will be in touch as soon as possible.
Posted 18/03/2020 at 17:30pm
THERE WAS AN OLD LADY WHO SWALLOWED A FLY OFFICIALLY CANCELLED
There Was An Old Lady Who Swallowed A Fly on Sunday 22 March is now cancelled. We are in contact with the company and are looking to reschedule their visit for a similar show.
Please bear with us while we try our best to contact bookers as soon as possible. We look forward to what The People’s Theatre Company have in store!
Posted 18/03/2020 at 14:15pm
JIVE TALKIN’ OFFICIALLY CANCELLED
Is it with much sadness that we want to officially confirm that Jive Talkin scheduled for Saturday 21 March is now cancelled. We are working with the company to reschedule.
We are in the process of contacting all ticket holders in regards to credit and refunds. We’d like to kindly ask you again, to not contact the box office. If absolutely necessary, or we’ve requested your communication, then please email.
We’re working through each event and will be continuing to share the latest updates with you. Thank you so much for all your patience and unwavering support. Stay positive and keep sharing the love!
Posted 18/03/2020 at 11:30am
Current events postsponed until further notice –
COMEDY CLUB – MARCH | THE TIME IS NOW – CENTRE POINT DANCE | JIVE TALKIN’ | THERE WAS AN OLD LADY WHO SWALLOED A FLY | BOUNCERS | SIP ‘N’ SWAP
More details on individual event pages. Please do not contact box office, we will be in touch directly and are working through as quickly as possible on a show by show basis. Thank you for your patience and continued support.
Posted 17/03/2020 at 14:40pm
Current events postsponed until further notice –
Comedy Club – March | Jive Talkin’ | Bouncers | Sip ‘n’ Swap
Please keep an eye on individual show pages for more details. Again, please do not contact box office, they will contact bookers directly as soon as possible regarding tickets and how to proceed.
Posted 17/03/2020 at 11:45am
Following government advice and alongside other UK theatres the Albany Theatre is now closed until further notice.
If you were due to visit us, our box office team will contact you directly (prioritising imminent shows first). Please do not contact the box office as they are receiving a large volume of calls and emails. We will deal with your query as soon as possible. We are doing our best to move as quickly as we can to ensure everyone is contacted as soon as possible but please bear with us in this tough situation. Many thanks for your understanding, support and patience.
Posted 16/03/2020 at 21:00pm
Following the most recent advice, the Albany Theatre is now CLOSED to the public until further notice. We will be in touch with everyone who has booked tickets as soon as possible with updates – please bear with us as we work to keep up with this ever-evolving situation and thank you for your patience – we are very grateful for the the very many messages of support.